11bad Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "11bad" refers to the online gaming platform operated at https://11bad.io and all associated services, features, and content made available through that domain.
• "Platform" means the website, mobile-optimised browser interface, and all software systems through which 11bad services are delivered.
• "Player" / "You" / "Your" refers to any individual who accesses, registers on, or uses the 11bad platform in any capacity.
• "Account" means the registered user account created by a Player following successful completion of the registration process.
• "Balance" means the total of real-money funds held in a Player's Account at any given time, excluding bonus credits unless otherwise stated.
• "Bonus Credits" means any promotional funds, free bets, free spins, or non-withdrawable promotional value credited to an Account under a specific promotion.
• "Wagering Requirement" means the number of times a Bonus Credit amount must be wagered before the resulting winnings become eligible for withdrawal.
• "KYC" (Know Your Customer) refers to the identity and age verification procedures that 11bad may require a Player to complete before processing withdrawals or in response to account review triggers.
• "BDT" refers to the Bangladeshi Taka (৳), the official currency in which all transactions on the 11bad platform are conducted.
• "Services" means all games, betting markets, account management tools, promotional features, and customer support functions offered through the 11bad platform.

By accessing the 11bad platform, creating an Account, or placing any wager or bet through the Services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with any additional terms referenced herein, including the Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific terms published on the platform.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the 11bad platform and, if applicable, close your Account by contacting customer support at [email protected].

These Terms are written in English. In the event of any dispute regarding the interpretation of these Terms, the English-language version shall prevail. All formal communications between 11bad and Players shall be conducted in English.

To register and maintain an Account on 11bad, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. 11bad strictly enforces this minimum age requirement and will not knowingly provide services to any person under 21.
• You are accessing the platform from a jurisdiction in which online gambling is not explicitly prohibited by local law as it applies to you personally.
• You are acting on your own behalf and not as an agent, representative, or nominee for any third party.
• You are not a current employee, contractor, or close family member of an employee or contractor of 11bad or any of its affiliated game providers.
• You have not previously had an Account closed or suspended by 11bad for breach of these Terms.
• You are of sound mind and capable of entering into a legally binding agreement.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid contact email address. Providing false or misleading information at registration is a breach of these Terms and may result in immediate Account closure and forfeiture of any Balance.

Each individual Player is permitted to hold only one Account at any time. If 11bad identifies that a Player holds multiple Accounts, all duplicate Accounts will be closed. Any Balance held in duplicate Accounts may be forfeited at 11bad's discretion. Any Bonus Credits and associated winnings held in duplicate Accounts will be forfeited without exception.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your Account credentials with any other person, and you must not permit any third party to access or use your Account on your behalf.

11bad strongly recommends that all Players enable the two-factor authentication (2FA) feature available in the Account security settings. Two-factor authentication significantly reduces the risk of unauthorised access.

You agree to notify 11bad immediately at [email protected] if you become aware of or suspect any unauthorised access to your Account or any compromise of your login credentials. 11bad will not be liable for any losses resulting from unauthorised Account access where you have failed to maintain the security of your credentials or to notify 11bad promptly upon discovering a breach.

11bad reserves the right to suspend an Account at any time if unusual activity is detected, including but not limited to: login attempts from unrecognised locations, rapid sequential large deposits or withdrawals, or patterns of play that trigger the platform's automated fraud detection systems. In such cases, 11bad's security team will contact the affected Player at the registered email address to resolve the matter.

All financial transactions on the 11bad platform are conducted exclusively in Bangladeshi Taka (BDT). The platform does not accept deposits in foreign currencies, and no currency conversion is performed by 11bad.

Deposits: The minimum deposit amount is ৳500. 11bad currently supports the following deposit methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Deposits are credited to the Account Balance within 60 seconds for mobile financial service (MFS) providers in normal operating conditions. Bank transfer processing times may vary.

Withdrawals: The minimum withdrawal amount is ৳1,000. Withdrawal requests are processed to the same payment method used for the Player's most recent deposit where operationally possible. Withdrawal requests submitted via bKash or Nagad are typically processed within 30 minutes during business hours (06:00–22:00 BST, UTC+6). Bank transfer withdrawals may take 1–3 business days. 11bad does not charge a fee for standard withdrawals; however, your payment provider may apply their own transaction charges.

KYC Requirements: 11bad may require Players to complete KYC verification before processing a withdrawal request. Required documents typically include proof of identity and, where relevant, proof of the payment method used for deposits. Failure to complete KYC within the timeframe specified in the verification request will result in the withdrawal request being placed on hold until verification is completed.

11bad reserves the right to apply enhanced due diligence procedures, including source-of-funds checks, for withdrawal requests above ৳50,000 or where there is any other reasonable basis for such a review.

11bad offers a range of bonuses and promotional offers to both new and existing Players. All bonuses are subject to the general terms set out in this Section, together with any specific terms published on the relevant promotion page at the time the promotion is active.

Welcome Bonus: New Players who make a first qualifying deposit may be eligible for a 100% deposit match bonus of up to ৳20,000. The Welcome Bonus is available to new Players only, is limited to one per household, per IP address, and per device.

Wagering Requirements: Unless stated otherwise on the promotion page, all Bonus Credits carry a wagering requirement of 30x the Bonus Credit amount before winnings derived from those credits become eligible for withdrawal. Wagering contributions vary by game type — slots typically contribute 100% towards wagering requirements, while live table games and sports betting may contribute at a lower rate as specified on the promotion page.

• Bonus Credits expire 30 days after being credited to an Account unless a different expiry period is specified on the promotion page.
• If the wagering requirement is not met before the expiry date, the Bonus Credits and any associated winnings will be forfeited.
• Maximum bet size while a Bonus Credit balance is active is ৳500 per round or betting event, unless otherwise specified.
• Bonus Credits are not transferable between Accounts and carry no cash value prior to meeting the applicable wagering requirement.
• 11bad reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice. Where a promotion is cancelled, any Bonus Credits already credited to Players' Accounts will remain valid for the previously stated expiry period unless the cancellation is due to abuse or fraud.

Any Player found to be engaging in patterns of play designed to exploit bonus conditions — including but not limited to placing low-risk, high-coverage bets to satisfy wagering requirements with minimal variance — may have their Bonus Credits cancelled and their Account reviewed for potential breach of these Terms.

All games available on the 11bad platform are governed by the individual game rules published by the relevant game provider (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). In the event of a conflict between the game provider's rules and these Terms, these Terms shall prevail with respect to Account, payment, and conduct matters; the game provider's rules shall prevail with respect to game mechanics, payout calculations, and round outcomes.

All casino game outcomes on 11bad are determined by certified, independently audited random number generators (RNGs). The published return-to-player (RTP) percentages for each game are sourced directly from the relevant game provider's technical documentation and reflect long-run statistical averages, not guaranteed returns on individual sessions.

Sports Betting: All sports betting markets on 11bad — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), football, kabaddi, and hockey — are governed by the specific sport's betting rules published in the sportsbook section of the platform. In-play bets are accepted until the market is suspended; 11bad reserves the right to void any in-play bet accepted after a relevant match event (such as a wicket, goal, or retirement) where there is a material latency between the live event and the data feed used by the platform.

Minimum and maximum stake limits apply to all betting markets and game rounds. Current limits are displayed at the point of placing a bet. 11bad reserves the right to adjust individual Player stake limits at its discretion, including setting reduced limits for Players whose betting patterns indicate a risk of harm under 11bad's responsible gaming obligations.

The following activities are strictly prohibited on the 11bad platform. Engaging in any prohibited activity is a serious breach of these Terms and may result in immediate Account suspension, forfeiture of Balance and Bonus Credits, and referral to law enforcement authorities where applicable:

• Using automated betting software, bots, scripts, or any other technology designed to place bets or interact with games without direct human input.
• Colluding with other Players or third parties to gain an unfair advantage in any game or betting market.
• Exploiting software errors, glitches, or bugs in any game or platform feature. Any winnings obtained through exploitation of a technical error are void and will be reversed.
• Using the platform for the purpose of money laundering, fraud, or any other financial crime.
• Accessing the platform using a VPN, proxy, or other anonymisation technology in order to circumvent geographic restrictions or fraud prevention measures.
• Threatening, harassing, or abusing customer support staff or other Players through any communication channel.
• Providing false information at registration or during any KYC or verification process.
• Opening or operating multiple Accounts, or acting as a nominee Account holder on behalf of a third party.
• Attempting to reverse-engineer, copy, or replicate any part of the 11bad platform's software, game mechanics, or proprietary systems.

11bad is firmly committed to promoting responsible gambling. Gambling is intended to be an enjoyable form of adult entertainment. It should never be viewed as a source of income or a means of recovering financial losses.

The following responsible gaming tools are available to all registered Players at no charge and with no friction through the Account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Once set, a deposit limit reduction takes effect immediately; an increase to a limit requires a 24-hour cooling-off period before taking effect.
• Session Time Limits: Players may set a maximum session duration after which a mandatory log-out will be triggered.
• Reality Checks: Players may enable pop-up reminders at regular intervals displaying the duration of their current session and their net gaming activity.
• Self-Exclusion: Players who feel that gambling is becoming a problem may request a self-exclusion period of 30 days, 90 days, 180 days, or permanently. During self-exclusion, the Account is locked and the Player will not receive any marketing communications from 11bad. Self-exclusion cannot be reversed before the chosen period expires.
• Account Closure: Players may request permanent Account closure at any time by contacting [email protected]. Any real-money Balance remaining at the time of closure will be returned to the Player's registered payment method after standard KYC checks are completed.

Players who believe they may have a gambling problem are encouraged to seek assistance from specialist support services. 11bad reminds all Players that gambling is strictly for adults aged 21 and above. Detailed guidance on responsible gaming and access to all self-management tools is available on the Responsible Gaming page of this platform.

All content on the 11bad platform — including but not limited to the brand name, logo, website design, user interface layout, graphics, text, game integration wrappers, promotional materials, and structural code — is the exclusive intellectual property of 11bad or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, or distribute any part of the platform's content or code without prior written authorisation from 11bad.
• Create derivative works based on any platform content.
• Use the 11bad brand name, logo, or trademarks in any way that implies an endorsement, affiliation, or partnership without written consent.
• Scrape, crawl, or systematically extract data from the platform using automated tools.

Game content displayed within the 11bad platform is owned by the respective game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is subject to those providers' own intellectual property rights. 11bad's platform licence from those providers does not extend to Players.

The 11bad platform and all Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, 11bad makes no warranties, express or implied, regarding the availability, accuracy, fitness for purpose, or uninterrupted operation of the platform.

11bad shall not be liable for any loss or damage arising from:

• Temporary platform unavailability due to scheduled or emergency maintenance.
• Loss of internet connectivity on the Player's end that results in a disconnection during an active game round or live betting market.
• Force majeure events including natural disasters, civil unrest, telecommunications infrastructure failures, or government-imposed internet restrictions.
• Any indirect, consequential, or incidental losses including loss of profits, loss of data, or loss of opportunity.
• Unauthorised Account access resulting from the Player's failure to secure their credentials or to notify 11bad promptly upon discovering a security breach.

Nothing in these Terms limits 11bad's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

11bad collects, processes, and stores personal data provided by Players in accordance with the 11bad Privacy Policy, which forms part of this agreement and is incorporated herein by reference. By creating an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected during registration and KYC processes is used for Account management, identity verification, fraud prevention, responsible gaming monitoring, and, where you have consented, marketing communications. 11bad does not sell personal data to third parties.

11bad uses 256-bit SSL encryption to protect all data transmitted between the Player's device and the platform's servers. Passwords are stored using industry-standard bcrypt hashing and are never accessible in plaintext by any 11bad employee or system.

For full details of how 11bad handles your personal data, your rights under applicable data protection principles, and how to exercise those rights, please refer to the Privacy Policy available on this platform.

11bad reserves the right to modify, update, or replace these Terms & Conditions at any time. When material changes are made, 11bad will provide notice to registered Players via the email address associated with their Account no less than 7 days prior to the amended Terms taking effect, except where an immediate amendment is required to address a security vulnerability, regulatory requirement, or risk of harm to Players.

The most current version of these Terms is always published at https://11bad.io/terms-conditions. The effective date at the top of the document will reflect the date on which the current version took effect. It is your responsibility to review the Terms periodically. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree to an amended version of these Terms, you must stop using the platform and may request Account closure and withdrawal of any remaining Balance by contacting [email protected] before the amended Terms take effect.

These Terms & Conditions and any dispute, claim, or matter arising out of or in connection with them shall be governed by and construed in accordance with general principles of contract law as they are applicable in the context of online entertainment services. 11bad operates as an online entertainment platform and does not make representations regarding the legal status of online gambling in any specific jurisdiction.

It is the sole responsibility of each Player to determine whether accessing and using 11bad's services is lawful in the jurisdiction from which they are accessing the platform. 11bad does not accept liability for any consequences arising from a Player's use of the platform in a jurisdiction where such use is restricted or prohibited.

Any dispute between a Player and 11bad that cannot be resolved through good-faith communication with customer support will be escalated through 11bad's internal dispute resolution process. Players will receive a full written response to any formally lodged dispute within 14 calendar days of submission. Disputes must be submitted in writing to [email protected] with the subject line "Formal Dispute — [Account Username]".

If you have any questions regarding these Terms & Conditions, require clarification on any provision, or wish to exercise any right described herein, please contact the 11bad customer support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 24 hours for general enquiries; within 1 hour for urgent account and payment matters during operating hours (06:00–22:00 BST, UTC+6).
• Language of Support: English
• Platform: https://11bad.io