Help Center
11bad Frequently
Asked Questions
Everything you need to know about playing at 11bad — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and responsible gaming tools for players across Bangladesh.
25 Questions Answered
5 Topic Categories
English
Bangladesh
This FAQ page covers the most common questions from 11bad players across Bangladesh — whether you are just getting started, trying to make your first bKash deposit, exploring cricket betting markets on the BPL or T20 World Cup, or looking for information on bonuses, security, and responsible gaming. Browse by category below or scroll through all 25 questions. If you cannot find the answer you are looking for, our support team is available at [email protected].
Account & Registration
6 questions — signup, KYC, login issues, account management
To create an 11bad account, visit the 11bad Login page and click the registration option, then fill in your username, email address, date of birth, and preferred currency (BDT).
You will need to confirm you are at least 21 years old and agree to the Terms and Conditions. Once submitted, a verification email is sent to your inbox — click the confirmation link to activate your account and gain full access to all games and betting markets.
11bad requires a valid government-issued photo ID for KYC verification — acceptable documents include a National ID Card (NID), passport, or driving licence issued in Bangladesh.
You will also need to submit proof of address (a recent utility bill or bank statement dated within the last three months) and, if your preferred payment method is bKash or Nagad, a screenshot confirming the mobile wallet is registered in your own name. Documents are reviewed within one business day.
The minimum age to register and play on 11bad is 21 years.
This is a strict platform-wide policy that applies to all game types including cricket betting, slots, live casino, and card games. All registrations are subject to age verification, and any account found to belong to a player under 21 will be immediately suspended and any balance returned.
On the 11bad Login page, click the "Forgot Password" link below the login form and enter the email address associated with your account to receive a reset link.
If the email does not arrive within a few minutes, check your spam folder. If you still cannot access your account after following the reset steps, contact [email protected] with your username and registered email address and the support team will assist you directly.
No — 11bad strictly enforces a one-account-per-player policy across the entire platform.
Creating multiple accounts is a violation of the Terms and Conditions and will result in all duplicate accounts being closed and any associated bonuses being voided. If you believe a duplicate account was accidentally created, contact [email protected] immediately to have the issue resolved without penalty.
To close your 11bad account, send an email to [email protected] with the subject line "Account Closure Request — [Your Username]".
Any remaining balance will be withdrawn to your verified payment method before the account is closed. If you are closing your account due to problem gambling concerns, we strongly recommend activating the self-exclusion tool instead, which provides more robust protections and can be reversed after a minimum period if your situation changes.
Deposits & Withdrawals
6 questions — bKash, Nagad, Rocket, bank transfer, processing times, fees
bKash deposits on 11bad are credited instantly in most cases — the funds appear in your 11bad wallet within seconds of the transaction being confirmed on the bKash network.
In rare cases during peak hours, there may be a delay of up to five minutes. If your deposit has not appeared after 15 minutes, contact [email protected] with your bKash transaction ID and our team will resolve it promptly.
The minimum deposit on 11bad is ৳200 for bKash, Nagad, and Rocket transfers.
For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank, the minimum deposit is ৳500. Visa and Mastercard deposits have a minimum of ৳500 as well. There is no maximum deposit cap imposed by 11bad, though your individual payment provider may have its own daily transaction limits.
The minimum withdrawal amount on 11bad is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.
Withdrawals below this threshold cannot be processed. There is no withdrawal fee charged by 11bad, though your bank or mobile wallet provider may apply their own standard transaction fees, which are outside 11bad's control.
Withdrawals via bKash, Nagad, Rocket, and Upay are typically processed within 1–3 business hours once approved by the 11bad payments team.
Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank take 1–2 business days. Visa and Mastercard withdrawals may take 2–4 business days depending on your card issuer. All withdrawals require completed KYC verification before they can be processed.
11bad does not charge any platform-side fees on deposits or withdrawals — the full amount you deposit is credited to your wallet, and the full amount you request to withdraw is sent to your payment method.
Any fees you encounter are charged directly by your bank, bKash, Nagad, or other payment provider. These are standard network charges applied by those services and are entirely outside 11bad's control.
Yes, Nagad is a fully supported deposit and withdrawal method on 11bad.
To deposit via Nagad, go to the Cashier section of your account, select Nagad as your payment method, enter the amount, and follow the on-screen instructions to complete the transfer from your Nagad wallet. Nagad deposits are credited instantly to your 11bad account. The minimum Nagad deposit is ৳200.
Games & Gameplay
5 questions — cricket betting, slots, live casino, RTP, mobile play
Yes, 11bad offers a wide range of betting markets on BPL (Bangladesh Premier League) matches, including match winner, top run-scorer, highest wicket-taker, total runs over/under, and live in-play betting during matches.
BPL markets are available for all fixtures throughout the tournament season. You can also bet on IPL, T20 World Cup, ICC tournaments, and bilateral series involving the Bangladesh Tigers.
11bad's slots library includes classic three-reel slots, modern five-reel video slots, progressive jackpot slots, and Megaways titles from providers including Pragmatic Play, NetEnt, and Microgaming.
Games span a wide range of volatility and RTP profiles — most slots on 11bad have a published RTP between 95
% and 97.5%. New slot titles are added regularly, with the full catalogue accessible from the Slots section of the platform.
Yes, 11bad Casino features a full live dealer section powered by providers including Evolution Gaming and Ezugi.
Live casino games available include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and Live Andar Bahar — the latter two are especially popular with Bangladeshi players. Live dealer tables stream in real time with professional dealers and HD video quality, accessible on both desktop and mobile.
Yes, 11bad is fully optimised for mobile play through its responsive mobile website, which works on all modern Android and iOS devices via any standard browser.
No app download is required — simply visit 11bad.io on your mobile browser to access all games, betting markets, deposits, withdrawals, and account settings with the same full functionality as the desktop version.
Return to Player (RTP) varies by individual slot title on 11bad, but the majority of games in the catalogue carry an RTP between 95% and 97.5%.
Each game's RTP is published in the game information panel before you start playing. RTP is a theoretical long-run average calculated over millions of spins — it does not guarantee individual session results, but games with higher RTPs return more to players over time statistically.
Bonuses & Promotions
4 questions — welcome bonus, wagering requirements, expiry, loyalty
The 11bad welcome bonus is a deposit match offer available to new players on their first qualifying deposit, with the percentage and maximum amount displayed on the current promotions page at the time of registration.
To claim it, opt in to the offer during the deposit process. The bonus is subject to wagering requirements before any winnings can be withdrawn — the specific wagering multiplier and eligible game contributions are detailed in the bonus terms shown at the time of the offer.
Wagering requirements on 11bad specify how many times you must bet the bonus amount before the bonus converts to withdrawable cash.
For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in qualifying bets before withdrawing bonus-derived winnings. Different game types contribute differently — slots typically contribute 100%, while live casino and sports betting may contribute a lower percentage as stated in each promotion's terms.
Yes, all bonuses on 11bad have an expiry period that is stated clearly in the individual promotion's terms and conditions at the time the bonus is claimed.
If the wagering requirements are not completed before the expiry date, the bonus and any associated winnings are forfeited. The standard expiry period for most 11bad bonuses is 7 to 30 days from the date of activation, though this can vary by promotion type.
Yes, 11bad operates a tiered loyalty program that rewards regular players with points for every real-money bet placed across all game types.
Accumulated points unlock higher loyalty tiers, each offering progressively better benefits including enhanced deposit bonuses, faster withdrawal processing, dedicated account management, and exclusive promotions tailored for high-value Bangladeshi players. Full details of the current loyalty tier structure are available in the Promotions section of your 11bad account.
Safety & Responsible Gaming
4 questions — platform security, self-exclusion, problem gambling support
11bad uses SSL encryption to protect all data transmitted between your device and the platform, ensuring that your personal information, payment details, and account credentials are secure at all times.
The platform is built on a certified Random Number Generator (RNG) framework that guarantees fair and unbiased game outcomes. 11bad follows responsible gaming best practices including KYC verification, self-exclusion tools, and deposit limits to maintain a safe environment for all players.
11bad protects player data through industry-standard 256-bit SSL encryption on all connections, strict access controls, and a privacy policy that prohibits sharing personal information with unauthorised third parties.
Payment data for bKash, Nagad, and card transactions is processed through secure, tokenised payment gateways — 11bad does not store raw card numbers or mobile wallet PINs on its servers. Your account data is stored on protected infrastructure with regular security audits.
To self-exclude from 11bad, send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and specify whether you want a 6-month exclusion or a permanent closure.
Alternatively, go to Account Settings and select Responsible Gaming to activate a cooling-off period or full self-exclusion directly. Once activated, self-exclusion is immediate — your account is locked, deposits are blocked, and all marketing emails are stopped for the duration of the exclusion.
If you feel gambling is negatively affecting your finances, relationships, or wellbeing, take action immediately — contact 11bad's responsible gaming team at [email protected] or activate self-exclusion via your Account Settings.
You can also set deposit limits or a cooling-off period as a first step. 11bad will never send promotional offers to any account with an active restriction. Seeking help early is the most effective way to regain control, and there is no shame in asking for it.
Why Choose 11bad
What Makes 11bad the Right Choice for Bangladesh Players
Instant bKash & Nagad Deposits
Fund your 11bad account in seconds using bKash, Nagad, Rocket, or Upay — Bangladesh's most widely used mobile wallets. No delays, no hidden conversion fees, and a minimum deposit of just ৳200.
Full BPL & Cricket Coverage
11bad provides extensive betting markets for BPL, IPL, T20 World Cup, and all major cricket tournaments featuring the Bangladesh Tigers. Live in-play betting keeps you in the action ball by ball.
256-bit SSL Security
Every connection to 11bad is protected by industry-standard 256-bit SSL encryption. Your personal data, payment information, and account credentials are secure at every step of your session.
Mobile-First Experience
11bad's platform is fully responsive — no app download needed. Access all games, live casino tables, cricket betting, and your account from any Android or iOS device via your standard mobile browser.
Responsible Gaming Built In
Deposit limits, session time controls, cooling-off periods, and self-exclusion are all available directly from your 11bad account settings — no waiting periods, no bureaucracy required to activate them.
Daily Support in English
11bad's English-language support team is available every day from 06:00 to 22:00 Bangladesh Standard Time (BST, UTC+6). Reach us at [email protected] for account, payment, or gameplay queries.
Still Have a Question?
If you did not find the answer you were looking for in the FAQ above, our English-speaking support team is ready to help. Reach out any day between 06:00 and 22:00 BST and we will respond within one business hour.
Ready to Play at 11bad?
Explore our full range of games and betting markets — cricket, slots, live casino, and more — all from one platform built for Bangladesh.
11bad is an online entertainment platform for adults aged 21 and above only. Please gamble responsibly. Visit our Responsible Gaming page for self-exclusion and support tools.